Mediation & Coaching FAQ

Find answers to common mediation and coaching questions below.

JRB Mediations offers mediation,  conflict coaching, and professional coaching (personal, business, or executive), throughout the Edmonton region and central Alberta  or virtually (on-line) from any location.

Disputes Happen. They Get Resolved Here.

  • A counsellor / therapist tends to focus on childhood past experiences as a possible reason for a client’s current issues and situations. A personal coach does NOT look at the past. Instead, a personal coach helps clients clarify what they want with a future focus, why they want it, and how they are going to achieve it.
  • A consultant looks at the needs or issues of an organization or individual and then provides solutions (and sometimes implementation) based upon their expertise and areas of specialization. A professional personal coach uses tools and processes to help clients generate their own solutions and then holds the client accountable for following through and achieving what they want.
  • A mentor is usually an expert or a person with senior experience who shares knowledge and experience and provides guidance and advice based on the mentor’s own experiences. A professional coach does NOT provide advice or counseling but instead focuses on the client to reach the client’s objectives and outcomes.
  • An athletic coach usually tends to be in charge, setting the goals and how to get there. An athletic coach tells the client what to do and how to do it—teaching, correcting, and managing. With professional coaching, the client sets their goal and through coaching, figures out how to get there.

The benefits of coaching are unique to each client. Coaching can benefit anyone in almost any situation. The benefits that clients achieve from their coaching experiences depend very much on what they choose to work on during coaching. Some core benefits that clients can achieve include:

  • clarifying what they really want and how to get it,
  • building self-confidence,
  • increasing productivity and maximizing potential, and
  • improving relationships and communications.

A professional or personal coach can be used to help you achieve whatever it is you want to achieve. You may need a coach to help you get unstuck so you can move forward to your goals and desires. You may need a coach to help you achieve better work-life balance, deal with procrastination, determine your values, plan a trip, create a business strategy, create better relationships, develop strategies to work with conflict, etc.  A personal coach helps clients manage personal change and mindsets so they can achieve their dreams, visions, and goals—to focus on the here and now and move forward in a positive direction.

Personal and professional coaching does NOT focus on past experiences or the reasons for current dissatisfaction. A professional personal coach creates a relationship with the client that focuses on the client taking action towards the realization of goals, how to become satisfied, and developing a plan to get there. The coach (1) assists the client with creating realistic action steps for achieving client goals and resolving client problems and (2)helps the client deliver on the action steps in order to achieve their best and beyond.

In interest-based mediation, the mediator does not provide advice or recommendations or make decisions on behalf of the parties. Instead the mediator assists the parties by facilitating discussions between them towards resolving the dispute. The parties decide the outcome and make decisions towards resolution and agreement.

The outcome of the mediation and the resolution of the dispute is dependent upon the willingness of the parties to the dispute to resolve it. The outcome may be a mediated Agreement all parties agree to or the gaining of new information and insight around the dispute. Additional information may help the disputing parties make more informed decisions later on; resolving it outside mediation or with an additional mediation.

The mediation process unfolds as follows:

  1. All parties agree to mediate.
  2. Pre-mediation interviews are scheduled and conducted with each party, separately. The purpose of pre-mediation meetings is to discuss the situation and gain insight into each party’s perception of the background of the dispute, the issues, their interests, and what each party wants as possible outcomes.
  3. Mediation is scheduled with all parties upon completion of all pre-mediation meetings. Mediation may take place in a neutral location (office, boardroom, meeting room) or a suitable place approved by all parties.
  4. Mediation takes place. A mediation takes on average 3 – 5 hours, depending upon the dispute and willingness of the parties to come to a resolution and outcome. At times, an additional mediation may be required depending upon the complexity of the dispute. 
  5. If the parties reach an agreed upon resolution, JRB Mediations will prepare a Mediated Agreement stating the terms and conditions created and agreed upon by all parties.
  6. All parties review and either sign the Agreement, at which point it then becomes a binding contract, or they may both agree to have their lawyers review it.

Even if the parties are unable to reach agreement, mediation has provided the parties with an opportunity to better understand the issues and interests in the dispute and the perspective of each party.

Any conflict has two or more disputing parties. Any deal has two or more parties. Mediation is a voluntary process. So it is important that each party agrees to mediate.

If you have no representative for your dispute and are wondering how to have the other party agree to mediation, contact Judy R Balombin at JRB Mediations for further information. Judy can provide you with information on how you can recommend mediation to the other party as well as with a letter recommending mediation that can be sent to the other party.

The parties agree to mediate their dispute.

If you and the other party agree to use JRB Mediations, contact Judy R. Balombin at JRB Mediations and send a copy of your email requesting services, to the other party.

JRB Mediations will respond to you and the other party to begin the process and advise you of the next steps including costs.

After mediation, the mediator may draft a memorandum of understanding to reflect the agreement reached by the parties.

See “What is the Process of a Mediation?  regarding the the steps involved in the overall process.


You can be represented by a person of your choice, including a lawyer, but that is not required.

Interest-based mediation is the most common form of mediation practised. It is also referred to as “facilitative mediation,”  “understanding mediation,” and “assisted negotiation.”

The mediator’s role in this process is to guide the process and to:

  • encourage parties to listen actively,
  • ensure that all parties have a fair opportunity to express themselves,
  • help the parties to be clear about their underlying interests (hopes, desires, wants, fears, etc.),
  • meet separately, if necessary, with each side (caucus) during mediation, if it appears that it will help the parties to make progress, and
  • ask open ended questions to bring exploration and discussion of the issues and identify and clarify interests and assumptions.

During this process, the mediator will not offer an opinion or make decisions for any party and will respect each party’s autonomy to reach its own agreement that suits its unique circumstances.

Most disputes may be resolved using mediation. Resolution is dependent upon the parties being willing to try to resolve the dispute and agreeing to have a third neutral party mediate the dispute.