Glossary

is, in general, an agreement, contract, exchange, understanding, or transfer of cash or property that occurs between two or more parties and establishes a legal obligation.

is the action of solving a problem, dispute, or contentious matter.

is also known as reconciliation. It is a way for two or more parties, through (facilitated) methods and processes, to find a relatively peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. Parties […]

is when a person or a person’s judgment is not influenced by personal feelings or opinions in considering and representing facts. It also relates to what a person seeks and aims for—a goal.

is when a person (i.e. a facilitator or mediator) does not help or support either side in a conflict, disagreement, etc. A neutral person is impartial.

is any legal action that is not a criminal action. Civil actions are between private individuals, unlike criminal actions which are between the crown and the accused. Examples of civil actions are claims for debt, damages arising from motor vehicle […]

is a final product or end result of a situation, consequence, or project.

is to work with one or more persons to achieve an outcome.

Is the practice of recognizing and dealing with disputes in a rational, balanced, and effective way. Conflict management involves effective communication, problem resolving abilities, and good negotiating skills to restore the focus to the overall goal or situation.

are guidelines and limits agreed to by parties to a negotiation on how the process, conduct, and conversation or dialogue will be governed during negotiations.